How do you respond to a review with false or inaccurate claims?

Short answer

Correct the record calmly and factually once, without calling the person a liar, and flag the review if it breaks Google's policies. Readers believe the composed voice, not the loud one.

How to handle it

• State your side plainly: "Our records show the appointment was confirmed for 2pm and we held the slot." Facts, not accusations.
• Keep it to one correction — don't relitigate every line.
• Stay courteous; a defensive tone makes onlookers doubt you even when you're right.
• If it's fabricated, from a non-customer, or violates policy, flag it for removal.

You're writing for the hundreds who'll read it later, not to win with the one person who posted it.