How do you respond to a review that names an employee?

Short answer

Thank the reviewer, respond to the substance, and be careful about confirming or discussing the named employee publicly. Praise you can pass along warmly; criticism of a person you handle privately.

Positive mention

Celebrate it and say you'll share the kind words with them by name — it's great for morale and reads beautifully to prospects.

Negative mention

Don't publicly discipline, blame, or disclose details about the employee. Acknowledge the concern, apologize for the experience, and take it offline: "Thank you for telling us — we take this seriously and are looking into it. Please reach us at [contact]." That protects your staff while still showing accountability.