How do you respond when a review demands a refund?

Short answer

Acknowledge the request, don't negotiate money in public, and move them to a private channel where you can verify the order and resolve it. Publicly promising or debating refunds invites abuse and sets an awkward precedent.

What to do

• Empathize and take the concern seriously in your reply.
• Avoid stating refund amounts or policies in the thread.
• Invite them to contact you directly with their order details so you can look into it.

Something like: "I'm sorry this didn't meet expectations. Please reach us at [contact] with your order info and we'll make it right." It signals fairness to readers without turning your reviews into a refund counter.