TheAutoReply › Guides › Responding to reviews
What do you do if a review is for the wrong business?
Short answer
Reply politely noting it appears to be meant for another business, and report it to Google for removal — reviews posted to the wrong listing violate the relevance policy.
Steps
- Public reply: "We think this may have been intended for a different business — we have no record of this visit. Please let us know if we can help." Kind and neutral.
- Flag and report it as off-topic / not about your business.
Don't just ignore it; a mismatched one-star still drags your average down until it's removed. A calm note plus a report is the fastest fix.
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