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How do you respond to a negative review from a former employee?
Short answer
Reviews from current or former employees are a conflict of interest under Google's policies and can be reported. In the meantime, reply briefly and professionally without airing HR details in public.
What to do
- Don't confirm employment history, discuss performance, or get personal in the thread.
- Keep it short: "Reviews are intended for genuine customer experiences. We wish you well and take all feedback seriously."
- Flag and report it as a conflict-of-interest / non-customer review.
Anything more turns a private employment matter into a public spectacle. A restrained reply plus a policy report is the professional path.
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