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Theme
app.frontdeskglobal.com/theautoreply

Bloom & Barn · Brookline · Today

7 days 30 days 90 days
Reviews this week
23
▲ 18% vs last wk
Replied automatically
22
96% response rate
Average rating
4.7
▲ 0.2 vs last wk
Held for review
1
— 1 needs your call

Today's activity

Maria L. · 5★ · reply published in your voice (2.1 sec)
2:14 AM
Eric T. · 4★ · reply published with location-specific note
1:47 AM
D. P. · 2★ · held — negative review, draft awaiting your approval
11:22 PM yest.
Allie K. · 5★ · reply published in your voice (1.9 sec)
9:08 PM yest.
James W. · 5★ · reply published in your voice (2.3 sec)
7:41 PM yest.

Reply velocity (replies/day · last 7 days)

Avg draft latency · 2.1 sec
Avg approval time · 3 min 12 sec

Review Inbox

All Awaiting (1) Posted Flagged
★★★★★
Maria L. · 2 min ago
"Best haircut I've had in years! Sarah really listened to what I wanted, and the salon is gorgeous."
YOUR VOICE · 2.1 SEC Maria, this just made our whole day! 🥰 Sarah is going to be over the moon when she hears this. Thank you for taking the time — and we'll see you at your next appointment.
Posted
★★★★
Eric T. · 27 min ago
"Solid cut, parking was tough on Saturday though."
YOUR VOICE · 2.0 SEC Thanks Eric — really glad you liked the cut. The Saturday parking situation is real, and we're working with the building on it. Appreciate you flagging it.
Posted
★★
D. P. · 3 hr ago
"Stylist seemed rushed. Color came out uneven and I had to come back twice."
DRAFTED · NEGATIVE WORKFLOW That's not the experience we want anyone leaving with. Can you DM the salon directly so we can make this right? — the Bloom & Barn team
Held
★★★★★
Allie K. · 6 hr ago
"Fifth time here and it just keeps getting better. Sarah is a gem."
YOUR VOICE · 1.9 SEC Allie! Your loyalty means everything to us — and Sarah will be smiling all weekend after reading this. See you next time.
Posted
★★★★★
James W. · 8 hr ago
"Walked in for a beard trim, walked out 10 years younger. Fair pricing."
YOUR VOICE · 2.3 SEC James, that's the kind of review we frame on the wall. Thanks for the kind words — we'll keep the time machine running for your next visit.
Posted

Brand Voice — Bloom & Barn

Re-train voice View profile

Voice profile

  • ToneWarm · grateful · light humor
  • FormalityCasual conversational
  • Average reply length42 words
  • Emoji frequencySparingly · 🥰 ✨ ☕
  • Sign-off style"see you next time"
  • Banned words"client" · "synergy" · "valued customer"
  • Always usesstylist's first name when mentioned

Your example replies (training set)

"Maria, this just made our whole day! 🥰 Sarah is going to be over the moon when she hears this. Thank you for taking the time — see you next time."
"Thanks Eric. Saturday parking is the bane of our existence too. We're working with the building on it. Appreciate you flagging the cut though, glad you loved it."
"Allie! Your loyalty means everything. Sarah will be smiling all weekend reading this. ☕"
5 examples currently in your training set. Add more anytime to refine the voice further.

Analytics — last 90 days

Export CSV View charts
Total reviews replied
312
vs 187 last 90d (+67%)
Response rate
98.7%
vs 41% pre-TheAutoReply
Avg star rating
4.74
▲ 0.31 vs 90d ago
Negative-reviews flagged
11
8 resolved · 2 pending · 1 escalated
Reviews mentioning a stylist
82%
▲ 14% — name-mentions trending
Estimated time saved
71 hrs
at 14 min/reply average

Sentiment trend · last 12 weeks

Top mentioned: Sarah · gorgeous · listened · vibe
Most flagged: parking · wait time

Settings — Bloom & Barn (Brookline)

+ Add location Brookline

Auto-publish rules

Auto-publish 5-star reviews
Drafts post to Google immediately. You'll still see every one in the activity feed.
Auto-publish 4-star reviews
Drafts post immediately. Off-by-default for new accounts.
Auto-publish 1–3 star reviews
Always held for your approval. Negative-review workflow drafts the reply but never publishes alone.

Notification channels

Email approval drafts
[email protected] → your inbox · 1 click to approve
SMS approval drafts
Reply YES to publish · EDIT to open the dashboard
In-app push notifications
Long-press to approve. Tap to open the dashboard with the draft pre-loaded.
Daily summary email
7am ET — what we replied to, what's flagged, week-over-week numbers.

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