Is it against Google's policy to use AI to respond to reviews?

Short answer

No. Google's review policies restrict fake, off-topic, deceptive, or abusive content — they do not ban using AI to write a genuine reply. As long as the response is truthful, relevant, and comes from the actual business, an AI-drafted reply is fully compliant.

What Google actually prohibits

• Fake engagement — reviews or replies that misrepresent who's behind them.
• Off-topic, spammy, or duplicated content.
• Impersonation, deceptive claims, and harassment or hate speech.

None of that is about whether a human or a model typed the words. A reply that thanks a real customer, addresses their real feedback, and represents your real business meets the policy regardless of how it was written.

The line to stay on

Don't use AI to fabricate reviews, post misleading claims, or impersonate anyone — that violates policy no matter what. Using it to respond faster and in more languages to genuine reviews is exactly the kind of legitimate use the rules leave room for.