Can you delete a Google review?

Short answer

No — businesses can't delete Google reviews, not even their own bad ones. You can only flag a review for removal, and Google will take it down solely if it violates the content policies.

What you can and can't do

• Can: flag/report reviews that are fake, off-topic, conflict-of-interest, or abusive.
• Can: reply to any review publicly.
• Can't: remove an honest negative review just because you disagree with it.

The reviewer themselves can edit or delete what they wrote, which is why a well-handled reply that earns an update is often your best route on a genuine complaint.