When is the best time to ask a customer for a review?

Short answer

Right after a positive experience, while the good feeling is fresh — just after a great meal, a finished job, a successful appointment, or a happy delivery. Timing is the single biggest factor in whether someone follows through.

Timing tips

• Strike within hours to a day of the high point.
• For services, ask once the work is done and the customer is pleased.
• For products, wait until they've received and tried it.
• A quick follow-up text or email at that moment converts best.

Ask too early and there's nothing to review; ask too late and the enthusiasm has faded. The sweet spot is the moment they're happiest.