How should a restaurant respond to Google reviews?

Short answer

Warmly and specifically. Thank people for details about dishes and service, address complaints about food or wait times with grace, and keep the personality that makes diners choose you.

Restaurant-specific tips

• Name the dish or server they mention — it shows you're paying attention.
• For food complaints, apologize and invite them back to give the kitchen another shot.
• Handle hygiene or illness claims carefully and privately; take those offline fast.
• Keep your voice — friendly and human beats corporate for hospitality.

Diners read replies to gauge the vibe. A restaurant that answers reviews like a gracious host is one people want to try — and replies that go out fast, even after close, keep that impression consistent.